Terms and Conditions

General Terms and Conditions

These terms and conditions govern your use of Casinoist Casino and all services provided through the platform. By creating an account and using our services, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree with any part of these terms, you must not use our services.

Account Registration and Eligibility

Players must be at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher, to register an account. By creating an account, you confirm that all information provided is accurate, complete, and current. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Account Restrictions

Each player may maintain only one account. Creating multiple accounts for any reason, including to abuse bonuses or promotions, constitutes a serious violation and will result in immediate account closure and forfeiture of all balances. The casino reserves the right to request verification documents at any time to confirm identity and prevent fraudulent activity.

Players from restricted jurisdictions are prohibited from creating accounts or playing for real money. The casino maintains a list of restricted territories that may change periodically based on licensing requirements and regulatory developments. It is your responsibility to ensure that online gambling is legal in your jurisdiction before registering.

Deposits and Withdrawals

The casino accepts various payment methods including credit cards, e-wallets, bank transfers, and cryptocurrency options. Minimum deposit amounts vary by payment method but typically start at €10. Deposits are processed instantly in most cases, allowing immediate play.

Withdrawal Procedures

Withdrawal requests are processed within 24-48 hours for verified accounts, though processing times vary by payment method. E-wallets typically receive funds within 24 hours, while bank transfers may take 3-5 business days. The casino reserves the right to request additional verification documents before processing withdrawals, particularly for large amounts or first-time withdrawals.

Minimum withdrawal amounts are set at €20 for most methods, with maximum limits varying by VIP tier and payment method. Standard accounts can withdraw up to €5,000 per week, while VIP members enjoy higher limits based on their tier level.

Bonus Terms and Wagering Requirements

All bonuses are subject to wagering requirements before withdrawal. The standard requirement is 35x the bonus amount, though specific promotions may have different terms. Wagering contributions vary by game type: slots contribute 100%, while table games typically contribute 10-20% or may be excluded entirely.

Bonus Restrictions

Maximum bet limits apply during bonus play, typically set at €5 per spin or 10% of the bonus amount, whichever is lower. Exceeding these limits may void the bonus and any associated winnings. Bonuses expire 30 days after activation if wagering requirements are not met within that timeframe.

Certain games with high RTP or progressive jackpots may be excluded from bonus play. The casino reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Bonus abuse, including creating multiple accounts or coordinating with other players, will result in bonus forfeiture and potential account closure.

Responsible Gaming and Self-Exclusion

Casinoist Casino is committed to promoting responsible gaming and providing tools to help players maintain control over their gambling activities. Players can set daily, weekly, or monthly deposit limits through their account settings. These limits take effect immediately and can only be increased after a 24-hour cooling-off period.

Self-Exclusion Options

Players who feel they need a break from gambling can activate self-exclusion for periods ranging from 24 hours to permanent closure. During self-exclusion, you will not be able to access your account or receive promotional materials. For permanent self-exclusion, contact customer support directly.

If you believe you have a gambling problem, we encourage you to seek help from professional organizations. Contact GamCare at 0808 8020 133 or email [email protected] for confidential assistance. Gamblers Anonymous also provides support through their helpline and local meetings.

Game Rules and Fair Play

All games operate using certified Random Number Generators (RNG) that ensure fair and unpredictable outcomes. The casino undergoes regular audits by independent testing agencies to verify game fairness and RNG integrity. Game rules, RTP percentages, and volatility ratings are available in each game’s information section.

Prohibited Activities

The following activities are strictly prohibited and will result in account closure and forfeiture of funds:

  • Using automated betting software or bots
  • Colluding with other players to gain unfair advantages
  • Exploiting software errors or bugs for profit
  • Engaging in fraudulent payment activities including chargebacks
  • Providing false information during registration or verification
  • Attempting to manipulate game outcomes through technical means

Dispute Resolution

If you have a complaint or dispute, contact customer support through live chat or email. The casino will investigate all complaints thoroughly and respond within 48 hours. If you are not satisfied with the resolution, you may escalate the matter to the licensing authority or an independent Alternative Dispute Resolution (ADR) service.

Privacy and Data Protection

The casino collects and processes personal data in accordance with applicable data protection laws including GDPR. Your information is used solely for account management, payment processing, fraud prevention, and regulatory compliance. We do not sell or share your data with third parties except as required by law or necessary for payment processing.

Data Security

All sensitive data is encrypted using industry-standard SSL technology. Payment information is processed through secure, PCI-compliant payment gateways. You have the right to request access to your personal data, request corrections, or request deletion in accordance with applicable privacy laws.

Intellectual Property

All content on the casino website, including logos, graphics, software, and text, is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any casino content without explicit written permission.

Limitation of Liability

The casino is not liable for any indirect, consequential, or punitive damages arising from your use of the services. Our total liability for any claim is limited to the amount of funds in your account at the time of the incident. The casino is not responsible for losses caused by technical failures, internet connectivity issues, or circumstances beyond our reasonable control.

Amendments to Terms

The casino reserves the right to modify these terms and conditions at any time. Material changes will be communicated through email or website notification. Continued use of the services after changes take effect constitutes acceptance of the modified terms. It is your responsibility to review these terms periodically.

Contact Information

For questions about these terms or any aspect of our services, contact customer support:

These terms and conditions constitute the entire agreement between you and Casinoist Casino regarding use of our services and supersede any prior agreements or understandings.

Back to Casinoist Casino